Help Center

USA ORDERS

Our processing time before an order ships is typically 2–7 business days, depending on the product.
(CritterSail partners with eco-responsible print providers such as Printful/Printify—production times may vary during peak seasons.)

Estimated Delivery Timeframes:

• Canvas & Framed Art: 7–12 business days
  
• Posters / Art Prints: 5–8 business days
  
• Apparel (Tees, Hoodies, etc.): 7–12 business days
  
• Accessories: 7–12 business days

Once your order ships, you’ll receive a tracking number via email.

For tracking issues or delays, email support@crittersail.com.

INTERNATIONAL ORDERS

Processing time: 2–7 business days.

Estimated Delivery:

• Canvas & Framed Art: 10–20 business days
  
• Prints & Posters: 10–15 business days
  
• Apparel / Accessories: 10–20 business days
  

Shipping times may vary depending on customs and local postal services.

30-Day Satisfaction Promise (U.S. Orders Only)

If you’re not satisfied with your order, you have 30 days from the delivery date to request a return.

Requirements:

• Item must be in unused, sellable condition
  
• Customer is responsible for return shipping
  
• Email support@crittersail.com with your name, order number, and reason for return
  

International Orders

All international sales are final due to cross-border production and logistics.

Damaged or Defective Items

If your item arrives damaged or defective:

1. Email support@crittersail.com
   
2. Include photos of the issue
   We will replace the item at no cost to you.
   

Eco-Friendly, High-Quality Prints

Our print partners use:

• UL GREENGUARD Gold Certified water-based inks
  
• Acid-free, archival quality giclée print processes
  
• Vibrant, museum-grade canvas and poster stock
  
• Fade-resistant, warp-resistant materials
  
• Durable MDF or pine frames (depending on size)
  

All canvas art arrives ready to hang with pre-installed hardware.

• Dust gently with a soft, dry cloth
  
• For stubborn spots, use a slightly damp cloth
  
• Avoid direct, long-term sunlight exposure for maximum longevity
  

We accept:

• Visa
  
• Mastercard
  
• American Express
  
• PayPal
  
• Shop Pay
  
• Apple Pay
  
• Google Pay
  
• Afterpay (Buy Now, Pay Later where eligible)

Most U.S. orders ship via USPS, UPS, or FedEx.
International carriers vary by region and may include local postal services.

Yes — for 7+ pieces or corporate gifting, email us at support@crittersail.com.

For all press-related communications, please contact:
support@crittersail.com

We typically ship via

• UPS,
• DHL,
• FedEx.
• For smaller parcels, we use YunExpress.

Once shipped, your tracking number will be uploaded to your order page. You can track most international shipments at: 👉 https://www.17track.net/en. If you’d like to request a specific carrier, please email support@crittersail.com within 24 hours of placing your order.

Most of our items are in stock and will be shipped within 3–5 business days. For limited editions or handcrafted pieces, please refer to the estimated shipping time on the product page.