HELP CENTER – CritterSail

Below you’ll find answers to our most common questions.
If you need additional support, contact us anytime at support@crittersail.com.

📦 When will my order ship?

USA ORDERS (Primary Market)

Our processing time before an order ships is typically 2–7 business days, depending on the product.
(CritterSail partners with eco-responsible print providers such as Printful/Printify—production times may vary during peak seasons.)

Estimated Delivery Timeframes:

• Canvas & Framed Art: 7–12 business days

• Posters / Art Prints: 5–8 business days

• Apparel (Tees, Hoodies, etc.): 7–12 business days

• Accessories: 7–12 business days

Once your order ships, you’ll receive a tracking number via email.

For tracking issues or delays, email support@crittersail.com.

INTERNATIONAL ORDERS (Canada + Worldwide)

Processing time: 2–7 business days.

Estimated Delivery:

• Canvas & Framed Art: 10–20 business days

• Prints & Posters: 10–15 business days

• Apparel / Accessories: 10–20 business days

Shipping times may vary depending on customs and local postal services.

🔄 What is your return policy?

30-Day Satisfaction Promise (U.S. Orders Only)

If you’re not satisfied with your order, you have 30 days from the delivery date to request a return.

Requirements:

• Item must be in unused, sellable condition

• Customer is responsible for return shipping

• Email support@crittersail.com with your name, order number, and reason for return

International Orders

All international sales are final due to cross-border production and logistics.

Damaged or Defective Items

If your item arrives damaged or defective:

1. Email support@crittersail.com

2. Include photos of the issue
   We will replace the item at no cost to you.

🖼 What materials are used for your artworks?

Eco-Friendly, High-Quality Prints
Our print partners use:

• UL GREENGUARD Gold Certified water-based inks

• Acid-free, archival quality giclée print processes

• Vibrant, museum-grade canvas and poster stock

• Fade-resistant, warp-resistant materials

• Durable MDF or pine frames (depending on size)

All canvas art arrives ready to hang with pre-installed hardware.

🧼 How do I care for my canvas or print?

• Dust gently with a soft, dry cloth

• For stubborn spots, use a slightly damp cloth

• Avoid direct, long-term sunlight exposure for maximum longevity

💳 What payment methods do you accept?

We accept:

• Visa

• Mastercard

• American Express

• PayPal

• Shop Pay

• Apple Pay

• Google Pay

• Afterpay (Buy Now, Pay Later where eligible)

📐 Do you offer sizes in inches or centimeters?

All pieces are listed in inches.
Common conversions:

🚚 What carriers do you use?

Most U.S. orders ship via USPS, UPS, or FedEx.
International carriers vary by region and may include local postal services.

📦 Do you offer bulk or corporate orders?

Yes — for 7+ pieces or corporate gifting, email us at support@crittersail.com.

📰 Press Inquiries

For all press-related communications, please contact:
support@crittersail.com