Help Center

When you visit or make a purchase from CritterSail, we collect certain personal information to provide you with a secure, seamless shopping experience.

Personal Information You Provide

When you place an order or attempt to make a purchase, we may collect:

• Name
  
• Email address
  
• Billing and shipping address
  
• Payment details (processed securely via Shopify and its payment partners)
  
• Phone number (if provided)
  

Automatically Collected Information (Device Information)

When you browse our site, we automatically collect certain information about your device, including:

• IP address
  
• Browser type
  
• Time zone
  
• Pages viewed and interactions
  
• Referring websites or search terms
  

This information helps us improve site performance, prevent fraud, and understand how customers interact with our content.

When you provide personal information to complete a transaction, verify your payment method, place an order, or request support, you consent to our collecting and using it for that specific purpose.

For marketing communications (such as email or SMS), we request your explicit consent.

You may withdraw your consent at any time by contacting us at:

📧 support@crittersail.com

We use your personal information to:

• Fulfill and deliver your orders
  
• Process payments securely
  
• Communicate with you about orders, updates, or support requests
  
• Screen orders for potential risk or fraud
  
• Improve and optimize our website
  
• Provide marketing communications when consent is given

We share your personal information only when necessary to operate our business, including:

• Shopify (our e-commerce platform)
  
• Payment processors
  
• Shipping and fulfillment partners
  

We may also disclose your information if required by law, regulation, legal process, or to protect our legal rights.

We never sell your personal information.

Our store is hosted on Shopify Inc. Shopify securely stores your data on protected servers behind firewalls.

If you use a direct payment gateway, your credit card information is encrypted and processed in compliance with PCI-DSS security standards. We do not store your full payment details.

Third-party service providers only collect, use, and disclose your information as necessary to perform their services.

Once you leave our website or are redirected to a third-party site, you are no longer governed by this Privacy Policy. We recommend reviewing their privacy policies directly.

We follow industry best practices to protect your personal information. All transactions are encrypted using SSL technology and stored using AES-256 encryption where applicable.

No method of transmission over the Internet is 100% secure, but we take every reasonable precaution to protect your data.

We use cookies to improve your browsing experience. Common Shopify cookies include:

• _session_id
  
• _shopify_visit
  
• _shopify_uniq
  
• cart
  
• _secure_session_id
  
• storefront_digest
  

You may disable cookies through your browser settings, though this may affect site functionality.

We may use your personal information to provide targeted advertisements or marketing communications we believe may be of interest to you.

We do not alter our data practices in response to Do Not Track browser signals.

Depending on your location, you may have the right to:

• Access personal information we hold about you
  
• Request corrections or updates
  
• Request deletion of your data
  

If you are a European resident, your data may be transferred outside of Europe, including to the United States and Canada, to fulfill contracts or pursue legitimate business interests.

To exercise your rights, contact:

📧 support@crittersail.com

We retain your Order Information for our records unless and until you request its deletion.

By using this site, you confirm that you are at least the age of majority in your jurisdiction.

We reserve the right to update this Privacy Policy at any time. Changes take effect immediately upon posting.

By opting in, you agree to receive recurring automated marketing and informational SMS/MMS messages from CritterSail at the mobile number you provide.

• Message frequency varies
  
• Message & data rates may apply
  
• Consent is not required for purchase
  

Not all devices or carriers support all message types. CritterSail is not responsible for delayed or undelivered messages.

Cancellation

Reply STOP to unsubscribe. You will receive one confirmation message.

Mobile Number Changes

If you change your phone number, please notify us at:
📧 support@crittersail.com

Support

For help with messaging, contact:
📧 support@crittersail.com

Dispute Resolution

All disputes related to messaging terms will be resolved through binding arbitration under the Federal Arbitration Act and AAA Consumer Rules.

For questions, data requests, or privacy concerns, contact:

Privacy Compliance Officer
📧 support@crittersail.com
📬 Mailing address available upon request