Shipping Policy

Standard Shipping

CritterSail offers standard shipping on all orders. Delivery times typically range from 7–30 days, depending on your location, production time, and carrier conditions. We always work to ship your order as quickly as possible.

Multiple Packages

Some orders may arrive in separate packages. This can happen when items are produced or shipped from different facilities or partners.

Order Confirmation

After placing your order, you’ll receive a confirmation email with your purchase details. Please review it carefully and contact us right away if anything looks incorrect.

Processing Time

Orders are typically processed within up to 4 business days when items are in stock—often sooner.
During high-volume periods such as holidays or new product launches, processing may take a few additional days. In rare cases, production delays may extend processing by up to one week.

Tracking Information

Once your order ships, you’ll receive a tracking number via email.

Tracking Updates

Please allow some time for tracking details to appear, as carriers may take 24–72 hours to update their systems.

Shipping Fees

We offer free shipping in most areas. Any applicable shipping costs will be calculated and clearly displayed at checkout before you complete your purchase.

Unforeseen Delays

CritterSail is not responsible for delays caused by events beyond our control, including weather conditions, carrier disruptions, customs delays, or natural disasters.

Need Help?

If your order seems significantly delayed or you have concerns, please reach out to our support team at
📧 support@crittersail.com

We’re here to help.

Correct Shipping Details

Please ensure your shipping address is accurate and complete at checkout. CritterSail cannot be responsible for lost, delayed, or misdelivered packages due to incorrect or incomplete address information provided by the customer.

Missing or Damaged Items

If your order arrives damaged or with missing items, please contact us within 7 days of delivery at
📧 support@crittersail.com

Include your order number and photos if possible so we can resolve the issue quickly.

CritterSail reserves the right to update or modify this Shipping Policy at any time. Any changes will take effect immediately upon being posted on our website.

We typically ship via

• UPS,
• DHL,
• FedEx.
• For smaller parcels, we use YunExpress.

Once shipped, your tracking number will be uploaded to your order page. You can track most international shipments at: 👉 https://www.17track.net/en. If you’d like to request a specific carrier, please email support@crittersail.com within 24 hours of placing your order.